Business Analyst
Job Summary
Bringing together the experience of a product manager, project manager and business analyst, the BA transforms our clients' business goals into new features and new services.
Responsibilities
- Work with clients to understand their business needs.
- Advise clients on best practices in local search innovation, usability and technical feasibility, becoming an expert in Local Matters products and services.
- Organize and facilitate discussions with clients to customize Local Matters software products.
- Document customer requirements in use cases and business rules.
- Work with others on the customer delivery team, including information architects, project managers, product managers, and technical leads to specify software customizations.
- Serve as an intermediary between technical developers and customers.
- Analyze and document business problems of moderate complexity.
Qualifications
- Bachelor's degree in business and/or technical discipline and 3-10 years experience in a software development or professional services oriented company.
- General knowledge of enterprise software development concepts, strategies and methodologies.
- Customer-facing experience a must. The position requires a self-starter who seeks to exceed customer expectations.
- Strong written and verbal skills.
- The ideal candidate will have experience eliciting requirements from a variety of large corporate clients; have experience with user-centric software design, writing use cases and iterative development under Agile software methodologies.
- Experience with the yellow pages industry and/or consumer-focused websites a plus.
- The position may require domestic and international travel (<25%)
Other
- Self-starter, self-motivated
- Ability to multi-task and work efficiently under pressure
- Impeccable attention to detail and follow-up
- Strong work ethic